GloveBox Policyholder App

Spoke with a client of mine the other day, and I asked him what features he would like in his Policyholder app/website. Here are my notes from that conversation: He'd like to be able to see his billing schedule and upcoming payments. Have this adjust over time as he does endorsements/renewals come up over time. He'd like it in a summarized view. Maybe another tab in each policy alongside the policy details and documents tab A "recommendation" tab. This would be suggestions on how to reduce/optimize insurance spend - a good place to start here would be to include discounts he's currently not taking advantage of. A plus would be the ability to quote / request these changes directly to the carrier or notify my agency that he would like to see these changes and figure out what he needs to do to qualify for the discounts. Also, could be coverage recommendations (i.e. "for only 60/6 months, you can double your auto liability coverage from 50/100 to 100/300)

Enable clients to submit a detailed quote request to their agent(s) in a couple of minutes, via a customizable, intelligently-branching, quote capture flow.

This would give the customer the option to save a few steps in the quoting process. Instead of making customers login, download the dec page, and email it to the agent. Guide them to login to their current carrier via Glovebox as a way to pull declarations pages into the app for them, and the agency to both be able to see. I believe this is already possible / a feature of Glovebox, correct me if I'm wrong. But the guided process or even a simple PDF walking customers through the steps would add a lot of value.

A customer intake form would not only help make it simpler for customer to get a quote, but it would also help agents on-board customers to Glovebox from the very first part of the customer journey. Right now the intake form just has basic details like phone number and address, etc. It would be nice if there was an option for customers to enter their drivers license number(s), date of birth(s), VIN numbers for each car, and addresses for multiple properties.

Enable premium payment collection in the Policyholder App when an agent is selling a policy. Clients could enter their payment info into a secure payment form, and GloveBox would route this payment info directly to the carrier. Currently the agent has to collect payment info manually and transpose it into the carrier's system, which can pose a security risk but also makes errors during transposition possible. With this system, the agent would never need to touch the client's payment info.

Enable clients to browse and request quotes for Personal and Commercial insurance policies. May also include a policy recommendation engine that automatically suggests suitable products to the Policyholder, based on their current coverage, data detected in their background (e.g. reaching a threshold age, location, do they have pets, etc.), and so on.

Enable clients to view their policy premium amounts within the Policyholder App - could also facilitate automatic payment reminders to both clients and their agents.